Privacy Policy — How i44 Protects Your Personal Data
Your privacy matters to us. This policy explains what personal information i44 collects, how it is used, who it is shared with, and what rights you hold as a player based in Bangladesh.
This Privacy Policy ("Policy") describes the practices of i44 ("we", "us", "our") regarding the personal data of players, visitors, and registered account holders who access the i44 platform. By creating an account or using any service provided by i44, you acknowledge that you have read this Policy and consent to the data practices described herein. If you do not agree with any aspect of this Policy, you should discontinue use of the platform and contact our support team to close your account.
SSL Encryption
All data transmitted between your device and i44 servers is protected by industry-standard SSL encryption at all times.
No Data Selling
i44 does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances.
Purpose Limitation
Data collected by i44 is used only for the purposes stated in this Policy — account management, payments, security, and legal compliance.
Right to Erasure
You may request deletion of your personal data at any time by contacting support, subject to our legal retention obligations.
Data Access Rights
Registered i44 players may request a copy of the personal data we hold about them at any time through customer support.
Breach Notification
In the event of a data breach that affects your personal information, i44 will notify affected players as promptly as practicable.
1 Information We Collect From You
When you register an account with i44 or interact with our platform, we collect the following categories of personal data:
- Registration data: your full legal name, date of birth, email address, Bangladesh mobile number, and the username and password you choose during sign-up.
- Identity verification documents: copies of your National ID Card (NID), passport, or other government-issued identification that we may request to verify your age and identity before processing withdrawals.
- Payment information: details of the payment methods you use, including your bKash, Nagad, Rocket, or Upay mobile wallet numbers, and Visa or Mastercard card details where applicable. We do not store full card numbers on our servers; payment processing is handled by our certified payment partners.
- Transaction records: details of all deposits, withdrawals, bonus claims, and gaming activity associated with your account, including timestamps, amounts in BDT, and payment references.
- Communication data: records of any messages, emails, or live chat conversations you have with the i44 support team, including the content and timestamps of those communications.
- Preferences and settings: your responsible gaming settings, notification preferences, deposit limits, and any self-exclusion or time-out instructions you have applied to your account.
2 Information Collected Automatically
In addition to information you provide directly, i44 automatically collects certain technical and behavioural data when you access the platform:
- Device and browser data: your device type, operating system, browser type and version, screen resolution, and device identifiers.
- Network data: your IP address, approximate geographic location derived from your IP address, and internet service provider information.
- Usage data: pages visited, games played, bet amounts and outcomes, session duration, click patterns, and navigation paths within the i44 platform.
- Cookies and similar technologies: see Section 7 of this Policy for full details of how i44 uses cookies, session tokens, and local storage.
This automatically collected data helps i44 detect fraud, maintain platform security, improve user experience, and comply with regulatory requirements. It is not used to identify you personally without being combined with your account data.
3 Purposes for Processing Your Personal Data
i44 processes your personal data only where there is a lawful basis for doing so. The following describes each purpose for which your data is used:
Account Management
To create, maintain, and administer your i44 player account, including processing login authentication, storing your settings, and communicating account-related updates.
Payment Processing
To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate transaction records for your account history.
Identity Verification (KYC)
To verify your age, identity, and payment method ownership as required before processing withdrawals and in compliance with anti-money laundering obligations.
Fraud Prevention and Security
To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other conduct that violates our Terms & Conditions.
Customer Support
To respond to your queries, complaints, and disputes, and to maintain records of support interactions for quality assurance and dispute resolution purposes.
Promotions and Marketing
To send you relevant offers, bonuses, and promotional communications where you have consented to receive them. You may opt out of marketing messages at any time via your account settings or by contacting support.
Legal and Regulatory Compliance
To meet our obligations under applicable laws, respond to lawful requests from authorities, and enforce our Terms & Conditions and other platform policies.
4 When and With Whom We Share Your Data
i44 does not sell your personal data. We share personal information only in the limited circumstances described below, and only to the extent necessary for each purpose:
- Payment providers: bKash, Nagad, Rocket, Upay, and our card processing partners receive the transaction data necessary to process your deposits and withdrawals. Each provider operates under its own privacy and data security standards.
- Game providers: providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive a pseudonymous player identifier and game session data to facilitate gameplay. These providers do not receive your full name, NID details, or payment information.
- Identity verification services: where we use third-party KYC or document verification tools, your identity documents and personal details will be shared with those providers solely for the purpose of age and identity verification.
- Fraud detection and security partners: anonymised or pseudonymised usage and device data may be shared with security service providers to detect patterns of fraud or abuse across the platform.
- Legal authorities: we may disclose personal data to law enforcement agencies, courts, or regulatory bodies where we are legally required to do so, or where disclosure is necessary to protect the rights and safety of i44 or third parties.
- Business transfers: in the event of a merger, acquisition, or sale of assets, personal data held by i44 may be transferred to the successor entity. Affected players will be notified of any such transfer.
All third parties with whom i44 shares personal data are required to handle that data securely and in accordance with applicable data protection standards. i44 does not permit third parties to use your data for their own independent marketing purposes.
5 How Long We Retain Your Data
i44 retains your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and operational obligations. Specific retention periods are as follows:
- Account and registration data: retained for the duration of your account and for a minimum of 5 years following account closure, to satisfy anti-money laundering record-keeping requirements.
- Transaction records: retained for a minimum of 5 years from the date of each transaction.
- Identity verification documents: retained for the period required under applicable KYC and anti-money laundering regulations, typically a minimum of 5 years from account closure.
- Support communications: retained for up to 3 years from the date of each communication, unless a longer retention period is required for ongoing dispute resolution.
- Marketing preferences and opt-out records: retained indefinitely to ensure we respect your communication preferences.
- Technical logs and device data: retained for up to 12 months for security and fraud investigation purposes, then anonymised or deleted.
When data is no longer required for any of the purposes set out in this Policy, i44 will securely delete or anonymise it. You may request early deletion of your data by contacting support; however, we may be unable to honour such a request where retention is required by law.
6 How We Keep Your Data Secure
i44 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, loss, alteration, or disclosure:
- All data in transit between your device and i44 servers is encrypted using Transport Layer Security (TLS/SSL) protocols.
- Passwords are stored using industry-standard one-way cryptographic hashing. i44 staff cannot view your password in plain text.
- Access to personal data within our organisation is restricted on a need-to-know basis. Staff with access to sensitive player data undergo regular security training.
- Our payment processing infrastructure complies with relevant card and mobile payment security standards. Full payment card numbers are never stored on i44 servers.
- Regular security assessments are conducted to identify and address potential vulnerabilities in our systems.
- In the event of a confirmed data breach that poses a risk to your rights and freedoms, i44 will notify affected players without undue delay.
While i44 takes every reasonable precaution to protect your data, no internet transmission or electronic storage system is completely secure. We encourage you to use a strong, unique password for your i44 account and to contact support immediately if you suspect any unauthorised access.
7 Cookies and Tracking Technologies
i44 uses cookies and similar technologies (such as session tokens and local browser storage) to operate the platform, remember your preferences, and analyse how the site is used. The categories of cookies we use are as follows:
- Essential cookies: required for the platform to function. These include session authentication tokens that keep you logged in during your visit. Without these cookies, core features of i44 cannot operate. These cookies cannot be disabled.
- Functional cookies: used to remember your language settings, responsible gaming preferences, and other personalisation choices you have made on the platform.
- Analytics cookies: used to collect anonymised data about how players navigate and use i44, helping us improve the platform experience. This data does not identify you personally.
- Security cookies: used to detect and prevent fraudulent activity, such as identifying unusual login patterns or suspicious device behaviour.
You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the i44 platform. For most players, the default browser settings will provide an appropriate balance between functionality and privacy.
8 Your Data Rights as an i44 Player
As a player on the i44 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at the email address shown in the footer of this page:
- Right of access: you may request a copy of the personal data i44 holds about you at any time. We will respond to verified access requests within a reasonable timeframe.
- Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
- Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to restrict processing: in certain circumstances, you may request that we limit how we use your personal data while a dispute or review is pending.
- Right to object to marketing: you have the right to opt out of receiving promotional communications from i44 at any time. This will not affect your ability to use the platform or receive essential account-related notifications.
- Right to data portability: where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
i44 will not discriminate against any player for exercising their data rights. Requests will be handled promptly and in good faith. We may need to verify your identity before fulfilling a data request to protect against unauthorised access to another player's data.
9 Protection of Minors
i44 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by a person under 21 years of age, we will close the account immediately and delete the associated personal data, except where retention is required by law.
If you are a parent or guardian and believe that a minor in your care has registered an account on i44, please contact our support team immediately. We will investigate and take appropriate action without delay.
10 Changes to This Privacy Policy
i44 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform functionality. When we make material changes, we will notify registered players via email or an in-platform notification prior to the changes taking effect.
The "Last updated" date at the top of this Policy reflects when the most recent revision was made. We encourage you to review this Policy periodically. Your continued use of i44 following any update constitutes acceptance of the revised Policy.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact the i44 support team. Our contact email address is listed in the footer of every page on this site.
For full details of how your account is governed, please also review our Terms & Conditions and our Responsible Gaming page. Together these documents form the complete framework under which i44 operates and serves players across Bangladesh.
Your Data, Your Control
Questions about your privacy or account data? Our support team is available 24/7. You can also explore our FAQ for quick answers or log in to review your account settings and responsible gaming tools.
Read the FAQ Login to Your Account